Refund Policy

Welcome to LightValy, the largest e-commerce platform for light products in Bangladesh. We aim to ensure a hassle-free shopping experience for our customers. In the event that you are not satisfied with your purchase, our refund policy is designed to address your concerns. Eligibility for Refunds Timeframe: Our refund policy allows for refunds within [number of days] days from the purchase date. Conditions: To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received. Non-Refundable Items Some items are non-refundable, including but not limited to: Used or damaged items Items without original packaging Customized or personalized items Refund Process Requesting a Refund: To request a refund, please contact our customer service team at [contact email/phone number]. Kindly provide your order number and reason for the refund. Refund Notification: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Refund Method: Approved refunds will be processed using the original payment method. Please allow [number of days] days for the refund to be reflected in your account. Shipping Costs Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. Contact Us If you have any inquiries or require clarification regarding our refund policy, please contact us at +880 1785 806 958