Return Policy

Welcome to LightValy, the largest e-commerce platform for light products in Bangladesh. We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Eligibility for Returns Timeframe: Our return policy allows for returns within [number of days] days of the purchase date. Condition: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Non-Returnable Items Some items are not eligible for return, including but not limited to: Used or damaged items Items without original packaging Customized or personalized items Return Process Initiating a Return: To initiate a return, please contact our customer service team at [contact email/phone number]. Please provide your order number and reason for the return. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. Refunds Processing Time: Once the returned item is received and inspected, we will notify you of the status of your refund.Refund Method: Refunds will be issued using the original payment method. Please allow 7 days for the refund to be processed. Exchanges Exchange Process: If you require an exchange for a different item, please follow the return process as outlined above. We will process your return and issue a refund, allowing you to place a new order for the desired item. Contact Us If you have any questions or concerns about our return policy, please contact us at +880 1785 806 958